Frequently Asked Questions
If you have a question that you cannot find on our FAQ, please contact
us at info@digby.com
About Digby
Q: Who and what is Digby?
A: Digby is a leading mobile commerce service provider. Our goal
is to radically improve the mobile purchasing experience for consumers
around the world. Our flagship service, Digby, combines rich content
from name brand retailers such as Barnes & Noble, Best Buy, Godiva Chocolatier,
and FTD, with an intuitive shopping process that is optimized for
mobile devices such as the BlackBerry.
Led by software industry veterans, the privately held company is
headquartered in Austin, Texas. For additional information, please
visit www.digby.com
Q: Why is Digby different?
A: We believe that mobility is all about convenience, and mobile
device users are often in a hurry. Our core value is to enable
mobile device users to complete transactions in thirty seconds
or less. With Digby, customers have hundreds of products in a locally
stored catalog. This allows an accelerated browsing experience.
Also, Digby is tightly integrated with a user's handheld data.
This allows a user's lifestyle information, data from their calendars,
address books and email accounts, to work seamlessly with the buying
experience offered by Digby.
Q: I can reach many popular web retailers by
just using the browser on my BlackBerry. Why can't I just buy products
this way?
A: Because the world wide web was not designed for use by wireless
handheld devices. Because of this form factor mismatch, most
of the content is unusable by the device. Also, it is not always
possible to predict when a strong enough connection will be available
to insure a positive web browsing experience. By maintaining
content on the device itself, Digby eliminates the requirement for
a wireless connection until the purchase order is actually posted.
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Using Digby
Q: Why do you suggest populating the address
book with important personal and professional contacts?
A: Digby uses address book data to quickly populate forms when you
are buying products. For example, if you would like to send a gift
to a customer, simply select that customer name from your address
book and the entire recipient form will be automatically filled in.
This saves time and often can be the difference between being able
to complete a transaction or postponing until later (adding to the
dreaded "to-do" list).
Q: Why does the search take longer when I search
from the top-level menu within Books or Music?
A: When you search from the top-level menu, Digby searches across
all of the book categories for your criteria. Searching within a
sub category will make your searches faster and more accurate.
Q: Which devices does Digby support?
A: Digby is compatible with any BlackBerry device with OS version
4.1 or higher. This includes BlackBerry models such as 7100, 7130,
7290, 7520, 81x0 (Pearl), 83x0 (Curve), 8700, 8703, 8705, 88x0
and 8830.
Q: I would like to make my product available
for sale on Digby. What do I need to do?
A: Digby is always looking for products and services that our users
need. Please contact us at partners@digby.com to
find out about becoming a Digby partner.
Q: I would like to change, add or remove my credit
card information in Digby. Where do I do this?
A: In the Settings section of Digby, select the Manage Information
tab to update any of Registration settings.
Q: Can I set reminders for upcoming holidays
or events?
A: In the Settings you can set reminders for a predefined list of
public holidays as well as create your own list of special dates.
Q: Does using Digby cost me anything?
A: No. The use of the Digby service is free to users of the service.
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Orders
Q: Can I cancel an order once I have placed it?
A: Your order can be cancelled at the retailer's web site.
Q: Can I change the quantity of an item ordered
once it is in my cart?
A: Yes. Select View Cart from any Digby menu. From the View Cart
screen you can change the quantity ordered for any item. You can
also Select the item (a check box will appear beside the item) and
select Delete from the View Cart menu.
Q: I want to order something from a retailer
that is not on your list. Is there some other way for me to order
this with my BlackBerry?
A: If there is a product that you would like to see added to Digby,
please let us know at info@digby.com.
Q: How can I see the final total of my bill?
A: After placing your order with Digby, you will receive an email
from the retailer confirming your order and including all charges
for your order.
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Security
Q: Will modifying my firewall settings to allow
this connection compromise my security?
A: No. Digby initiates outbound connections only to digby.com and
other trusted retailers such as FTD.com, Godiva.com, Buy.com. Digby
does not leave a connection open and does not accept incoming connections.
Q: Where is my credit card information stored?
A: Your Credit Card information is stored locally on your BlackBerry
and is secured by a password. Your credit card information is sent
over a secure link as part of any order you make on Digby.
Q: I forgot or lost my password for Digby. Can
I have it sent to me?
A: Yes. Please contact us at support@digby.com
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